Remote Access

Bomgar Remote Support

Bomgar is remote support allowing technicians to remotely connect to your computer.

LiquidFiles

Use LiquidFiles for securely emailing messages and attachments that could have financial, HIPAA or other sensitive information. This can also be used for emailing large files. Log in with IdM (firstname.lastname).

LiquidFiles training and information guide

Microsoft Teams

Microsoft Teams is our hub for UND SMHS team collaboration and mobile device notifications.

Microsoft Teams instructions for medical students year 1, year 2 and clerkship.

Contact its@med.UND.edu to request a Microsoft Team.

OneDrive

Organize, store and share files with OneDrive.

Instructions for downloading the OneDrive app

Remote Desktop

Access another computer with a remote desktop.

Microsoft Remote Desktop Instructions

Google Remote Desktop Instructions

Transferring Office Phone to Cell Phone

Email Telecommunications the message below. Telecommunications will reply when the button has been added. They will send further instructions on how to use the feature. 

"Can I please get an EC500 button on my phone so I can forward incoming desk calls to my cell phone as needed. My desk number is: 701.777.XXXX. My cell number is: XXX.XXX.XXXX. "

Directions to have your cell phone ring when your office phone rings.

VPN/Network Drive Access

VPN allows users to remotely access the UND SMHS network.

Instructions for Windows and Mac users

Working from Home FAQs

I don’t have a UND-owned laptop.  What are my options?

1. Contact your supervisor and arrange to take your desktop home.
2. Use your personal computer at home. Make sure you store documents on your OneDrive or network drive. A limited number of laptops are available for checkout thanks to the INMED program.
3. Contact its@med.UND.edu

My desktop won’t connect to my home Wi-Fi. What do I need to do?

University-owned desktop computers do not have Wi-Fi chips. You will need to use an ethernet cable to connect to your router or purchase a USB Wi-Fi adapter.

Do I need to be an administrator on my computer?

Yes. If you find you are not an administrator, contact its@med.UND.edu.

Is my internet sufficient to work from home?

Run a speed test (speedtest.net) to determine your network speed. Contact your service provider for assistance.

Recommended Download/Upload speeds

One person - 10Mbs Down/5Mbps Up: Video meeting, uploading/downloading large documents

Two to three people - 25Mbs+ Down/10Mbps Up: Video Meeting or streaming services at the same time.

What if my Wi-Fi suddenly stops working?

Shut off your router. Wait five minutes before turning it on again.

My phone/laptop/tablet won’t connect to Wi-Fi, even though my other devices are working.

Turn off the device. Wait a minute and turn it back on.

 How would I increase my home Wi-Fi signal?

1. Check your router placement. Is it centrally located and away from obstacles?
2. Disconnect unnecessary devices.
3. Check if updates are available for your router. An updated and protected router performs best.
4. Upgrade your internet package.

If approved by your supervisor, you may be able to receive reimbursement for cell phone and/or hot spot usage during this time. Start by filling out the Additional/Reduce Pay Request form, followed by the University Owned Mobile Device and Technology Allowance Authorization Form.

Additional/Reduce Pay Request Form
University Owned Mobile Device & Technology Allowance Authorization Form

Zoom Online Class Instruction

Zoom provides communications for online classes, meetings, chat and mobile collaboration. Instructors send a link to students for each class. 

SMHS ZOOM BACKGROUNDS

Save an image to your computer before uploading to your Zoom account. 

If you're having trouble accessing any of these files, try refreshing your browser. If you need assistance with any of these options, contact Information Resources at 701.777.5046 or its@med.UND.edu.